One of my biggest challenges in my new position was to have my direct reports work as a team, and not just work as a collective group of professionals. As well as coaching me, Caroline came up with unique, creative and outside the box methods to help me with the team, which was the hardest issue I inherited. She played a key role over a couple of days of a very unique session with my directs – and we ended the meeting with an whole-hearted endorsement of the team-concept, ground rules and definite game plan. Almost a year later, I can say that it is not only working very well, but has set a great example for the rest of the company too.

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